Shipping policy

Shipping Policy

Effective Date: July 14, 2026

Thank you for shopping with Frudex Dry Fruits. We are committed to delivering premium-quality dry fruits, nuts, dates, seeds, and healthy snacks safely and on time.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festivals, promotional sales, or peak seasons, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India through trusted courier partners.

If your location is not serviceable, we will contact you and, if payment has already been made, issue a full refund.

3. Delivery Time

Estimated delivery timelines:

  • Kerala: 1–3 business days

  • South India: 2–5 business days

  • Rest of India: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers will be clearly communicated on our website or promotional materials.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email or SMS (where available) with tracking details so you can monitor your shipment.

6. Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures.

Please ensure that the shipping address and contact number provided during checkout are accurate to help avoid delays or failed deliveries.

7. Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery:

  • Do not accept the package if possible.

  • Take clear photographs of the package.

  • Contact us within 24 hours of delivery.

We will investigate the issue and arrange a suitable resolution, which may include a replacement or refund where applicable.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Frudex Dry Fruits is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses or contact information.

9. Delays Beyond Our Control

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Natural disasters

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Government restrictions

  • Other unforeseen circumstances

We appreciate your understanding in such situations.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Frudex Dry Fruits

Phone: +91 8129555591

Email: frudexadmin@gmail.com

Our customer support team will be happy to assist you with your order.