Refund policy

Return & Refund Policy

Effective Date: July 14, 2026

At Frudex Dry Fruits, we are committed to delivering premium quality dry fruits, nuts, dates, and healthy snacks. Every order is carefully packed and quality checked before dispatch. As we deal with edible food products, our Return & Refund Policy is designed to ensure food safety and customer satisfaction.

1. Return Eligibility

Due to the perishable and consumable nature of our products, we do not accept returns for products that have been opened, consumed, or used.

However, we will gladly offer a replacement or refund if:

You receive a damaged product.
You receive the wrong product.
The product is expired or spoiled upon delivery.
The package is tampered with or significantly damaged during transit.
Any item is missing from your order.

2. Reporting an Issue

If you experience any of the above issues, please contact us within 24 hours of delivery.

Please include:

Your Order Number
Clear photos of the product and packaging
A brief description of the issue

3. Refund Process

Once your request has been reviewed and approved:

Refunds will be processed to the original payment method.
Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after the required details are shared.

4. Replacement Policy

Where applicable, Frudex may provide a replacement instead of a refund, depending on product availability.

5. Order Cancellation

Orders can be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled.

6. Non-Returnable Items

Returns or refunds will not be accepted for:

Opened or partially consumed products.
Products damaged due to improper storage after delivery.
Orders where the issue is reported after 24 hours of delivery.
Products purchased during special promotional or clearance sales unless received damaged or incorrect.